Terms & Conditions

INDEMNITY

Makuzi Beach Lodge, its owners and its employees shall not be held liable for any loss of, damage to or theft of property or any injury of any kind to guests due to the negligence or otherwise of the Makuzi Beach staff, its owners or any other parties. Makuzi Beach Lodge shall not be held responsible for any interruption of services beyond our control such as electricity or water supply. Visitors will be required to sign a liability release upon check in

 

DEPOSIT

Bookings will only be confirmed upon receipt of the Proof of Payment of the Deposit.
The Deposit will be for 20% of the total Invoice amount.
The outstanding balance must be settled either BEFORE or ON Arrival.

 

 

CANCELLATION POLICY

  • A non-refundable deposit of 20% is required to secure your booking.

  • Up to 14 Days before the date of the arrival, a 50% cancellation fee (of the total booking value) will apply

  • 7 Days or less before the date of arrival: No Refund.

 

ROOM ACCOUNTS

Any extras onto your account, must be settled in full before you depart.

 

CHECK-IN and CHECK-OUT TIMES

Check in time is at 2pm (if you do plan on arriving earlier, do let us know so that we can plan to have your room ready on time)
Check-Out time is 11:00am.

 

 

DAMAGES

Any damages or breakages to the Makuzi Beach Property, or its contents will be for the relevant guest’s account.

 

Please note that the payment of a deposit constitutes an agreement to all the Terms and Conditions as stipulated above

                                                                      Covid-19 Policy

 

At Makuzi Beach Lodge we understand the importance of taking precautions by ensuring the health and safety of our guests and staff. With the ongoing virus we have created a response plan with preventative measures that consider all working sites, communal areas, chalets and potential sources of exposure.

 

Protecting  our customers and staff against Covid-19

We have implemented the following at Makuzi Beach Lodge

  1. Made hand sanitization stations available

  2. Clean and sanitize surfaces regularly

  3. Placed dining tables further apart for social distancing

  4. Briefed our staff on Covid-19 policies

  5. Our staff will wear masks in close proximity to guests

We ask our customers at Makuzi Beach Lodge to

  1. Wear masks when in close proximity to other people

  2. Use hand sanitizer often

  3. Inform us immediately if you are not feeling well

  4. Remember to maintain social distancing at all times

 

If any guest or staff have any form of illness they will be supported to isolate from others. If the illness has signs of Covid-19, staff will follow government protocols and contact 54747 for guidance.

Due to Covid-19 we are taking booking only and NO day visitors